Getting help
There is a variety of sources of help available. All the help links are available on the left-hand Help menu.
Help options include:
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Oxford Guidance (for Staff) (this course in Canvas)
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Chat with Canvas support Links to an external site. (the Canvas supplier, Instructure)
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Canvas guides and videos Links to an external site. (hosted in the international Canvas community)
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Report a problem (create a ticket with the Canvas supplier, Instructure)
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Ask a learning technologist (at Oxford University)
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Ask the Canvas community Links to an external site. (international)
The best help route depends on the nature of the problem. The chat facility with Canvas support is most useful in troubleshooting quick queries. However, if you need help or advice in using Canvas at Oxford, you would be better advised to consult the learning technologist who is working with your course team.
Contact the central Canvas team at Oxford University
- The international Canvas Community is a good self-help resource where you can find answers to questions or issues you might be experiencing in Canvas.
- The video guides provided within this community are particularly useful: Visit the Canvas Community Links to an external site.
- There is also a list of feature requests that can be voted for.