If you are considering making a complaint, the first step is to raise your concern with the person or service responsible for the matter it relates to. In the majority of cases, the matter will be resolved informally by that person or service. If you remain dissatisfied, however, you can raise your concern through the appropriate formal mechanism.

Formal complaints and appeals via the Proctors' Office

Complaints about the University’s academic, administrative and support services, and academic appeals, can be made via the Proctors’ Office, an independent service within the University. It will be handled by professional caseworkers (known as ‘clerks’) and supervised and decided on by one of the Proctors. The Proctors are senior officers and trustees of the University whose specific role is to scrutinise the institution’s business to ensure compliance with the proper rules, procedures and practices.

Resources

Complaints

Academic appeals